Can I change or cancel my flight?
- Confirmed Bookings are non-refundable.
- Flight cancellations are not allowed.
- Flight changes must be made at least 48 hours prior to the scheduled time.
- Changes on route(s) are not allowed.
All tickets under promo fare are:
- Non- Refundable
- Non- Re routable
- Non- Re bookable
- Cancellation and voiding are also not permitted.
- Additional baggage will depending on the aircraft/contact reservations team for inquiry.
Tickets on Regular fare
- Flight changes must be made at least 6 hours prior the scheduled departure time.
- Re routable and subject for penalty
- Flight Cancellations are allowed and subject for penalty. Fund reversal will take 2- 3 months.
- Voiding- must be processed within 12 hours after the booking was confirmed with voiding of 180 PHP.
Rebooking request must be made at least 4 hours prior the estimated departure time.
Flight cancellation is not applicable on the following:
– Promo and special fares
– Checked-in and flown flights
Cancellations will apply to all guests for non-promo fare.
Total cancelled amount will be stored in a travel fund.